Welcome to the xilencio.shop website and its related services (collectively, the “Website”) operated by Xilencio LLC (hereinafter referred to as “we,” “the Company,” or “us”).
This Privacy Policy informs you about how we collect, use, share, disclose, and safeguard the information you provide when using the Website, as well as information we collect about you through other means.
Information Collection
We may collect your personal information in the following ways:
Directly from you:
When you register for an account, place an order, participate in a promotion, or contact us, you may voluntarily provide your name, email address, mailing address, phone number, payment information, etc.
When you contact us through the Contact Us form, email, or other communication channels, you may provide personal information.
Automatically collected:
We use cookies and similar technologies (such as web beacons and tags) to collect information about how you use the Website. This includes information about your device, browser type, access times, pages visited, clickstream data, and your IP address.
We may also collect information about your interaction with our marketing materials. Collection from Third Parties:
We may receive information about you from third-party service providers (such as payment processors, email marketing services, and analytics services).
In some cases, we may receive information from publicly available sources.
Use of Information
We collect your information for the following purposes:
Processing your orders and providing purchased products or services: This includes order processing, shipping, and providing customer support.
Communicating with you: Sending you order confirmations, invoices, product updates, service notifications, security alerts, and other information you may request. We may also use the contact information you provide for marketing communications, unless you opt-out.
Operating this website: Managing and maintaining the proper operation of this website and improving the user experience.
Analysis and reporting: Understanding how this website is used so we can analyze, evaluate website activity and performance, and improve our services.
Security and compliance: Identifying and responding to security threats, protecting our systems and data, and complying with applicable laws and regulations. Information Sharing and Disclosure
We may share or disclose your personal information in the following ways:
With third parties necessary to operate this website: Such as payment processors, logistics providers, website hosting providers, and email service providers, so that we can provide our services. We only provide these third parties with the information necessary to perform their specific functions and require them to protect your information.
Where Required by Law: If we receive a legal request, lawsuit, subpoena, or other legal process, we will disclose your information in accordance with applicable laws and regulations.
To Protect Company Interests: To protect the rights, property, or safety of the company, or the rights, property, or safety of third parties or the public.
Information Security and Storage
We implement reasonable security measures to protect your personal information from unauthorized access, use, modification, disclosure, or destruction. However, please note that no method of transmission over the Internet can guarantee the security and integrity of data. We may store your personal information in data centers located in the United States or other locations. You should understand that transferring information to other countries may mean that your information will be subject to privacy laws that differ from those in your location.
Your Rights
Depending on your jurisdiction and applicable laws and regulations, you may have rights to access, correct, delete, and restrict or object to the processing of your personal information. If you wish to exercise any of these rights, please contact us using the contact information at the bottom of these Terms. Please note that we may need to verify your identity.
Cookie Policy
This website uses cookies and similar technologies to improve your experience, analyze traffic, and provide functionality. You can refuse or delete cookies by adjusting your browser settings, but this may affect how you use this website. You can learn more about this on this website’s cookie policy page (if provided separately) or through your browser help file.
Children’s Privacy
This website does not actively collect personal information from children under the age of 16. If you are a parent or guardian of a minor and you discover that your child has provided personal information, please contact us and we will take appropriate action.
Changes to Terms
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new terms on this website. We encourage you to review this Privacy Policy periodically to be informed of how we are protecting your information.